1. We will make an initial conference call to understand what are your needs.
2. From this initial evaluation, we will be able to propose you a work plan, calendar and budget. We’ll define a project with goals that can be implemented and measured in a short term.
3. As a first step we will set up objectives based on the capacity you currently have. We can help you in setting up metrics and measurements.
4. After the agreement we will follow the steps defined. We will work in a collaborative fashion, with short iterations and frequent feedback.
5. Each iteration should leave measurable outcome. After each iteration, we will review the initial plan and decide with you how to adjust it if necessary. Scope, schedule, and budget can be readjusted in that process.
6. You will be able to measure the success of the project at every iteration, and decide if a new one is appropriate or else terminate the project. In any case, your ecommerce will be in a better shape in every iteration.
7. We can also set up permanent monitoring of critical metrics so that you are the first one to know you need to scale up again.